Refund Policy
This Refund Policy describes how Filteringshoulde handles refunds, replacements, and cancellations for digital educational products, downloadable guides, optional consulting sessions where offered, and structured programs sold through https://filteringshoulde.world/ or linked checkout experiences. It supplements our Terms of Use.
Seller details
The seller of products and services described on the Site is Filteringshoulde, with its business address at 1 S State St, Chicago, IL 60603, USA. Customer support is available by email at touch@filteringshoulde.world and by telephone at +1 312-279-9924 during posted business hours.
Digital goods and instant access
Many offerings are delivered electronically. Once access links, files, or streaming permissions are made available to you, the product may be considered delivered for consumer law purposes. Refund eligibility therefore depends on applicable law in your country, the timing of your request, and whether you have already started consuming the digital content.
Where mandatory law grants a withdrawal period for distance contracts, we honor that period for digital content that you have not yet accessed or downloaded, as required. After you begin downloading or streaming, statutory rights may be limited if you expressly consented to immediate delivery and acknowledged loss of withdrawal rights where such consent is valid under local law.
Cooling-off and regional rights
Consumers in the European Union generally have fourteen days to withdraw from distance contracts, subject to exceptions for digital content. Consumers in other regions may have comparable rights under state or provincial statutes. This Policy does not replace those rights; where this Policy offers less favorable terms, mandatory law prevails.
Refund eligibility (discretionary)
Beyond statutory requirements, we may grant refunds or account credits in situations such as:
- Accidental duplicate purchases verified through payment records.
- Documented failure to deliver access within a reasonable time after payment confirmation.
- Material misdescription of a product on the Site that we confirm after review.
- Good-faith requests within fourteen days of purchase where you have not substantially used downloadable materials, evaluated at our discretion.
Discretionary refunds are not guaranteed and are assessed case by case. Approval may require proof of purchase and a brief explanation of the issue.
Items that are typically non-refundable
The following categories are generally non-refundable except where law requires otherwise:
- Completed one-to-one consulting sessions or workshops that have already been delivered.
- Custom plans or documents delivered in final form after you approved the scope.
- Third-party fees charged by payment processors or banks.
- Gift cards or prepaid balances after activation, where permitted by law.
Technical failures
If you cannot access purchased materials because of a verified technical issue on our side, we will first attempt to restore access or provide an alternative download path. If the issue cannot be resolved within seventy-two hours of your report and supporting details, we may issue a refund or credit for the affected product.
Duplicate charges
If your payment method was charged more than once for the same transaction, email us within fourteen days with receipts or bank references. After verification, we will refund the duplicate amount to the original payment method or offer another remedy if reversal is not possible.
Currency and payment methods
Prices are displayed in the currency selected at checkout. Refunds are processed in the same currency and through the same payment channel where technically feasible. Exchange rate differences imposed by your bank are outside our control.
Processing time
Approved refunds are initiated within ten business days of approval. Your bank or card issuer may take additional time to post the credit to your account. If you do not see a credit after twenty business days, contact us with your case reference.
Chargebacks
If you initiate a chargeback with your bank, we may suspend access to digital products until the dispute is resolved. We encourage you to contact us first so we can attempt to resolve the issue without involving payment network disputes.
How to request a refund or cancellation
Send a message through the Contact page or email support with your full name, order identifier, date of purchase, and a short description of the reason for your request. Incomplete information may delay processing.
Tip
Including screenshots of error messages or missing access screens helps us resolve technical cases faster.
Contact
Filteringshoulde, 1 S State St, Chicago, IL 60603, USA. touch@filteringshoulde.world.
Related: Terms of Use, Privacy Policy.